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complimentary delivery on all UK & france orders. learn more

Returns & Exchanges

UK Returns & Exchanges

Return your order to us for an exchange or refund within 14 days. Items received after this period will not be eligible for a refund, but may be exchanged or credited at the discretion of the brand. Please email customer services at hello@ernestleoty.com with any questions.

We offer complimentary UK returns – a free Royal Mail returns label is included in your purchase.

For UK customers, item/s can be returned free of charge at any Royal Mail Post Office. Any items lost during delivery will be refunded or exchanged if proof of postage is provided.

Returns Procedure:

Items must be returned new and unused. Returns that are damaged, soiled or altered may not be accepted, or service charge will be applied.

Pack the item/s and documents in the original box or similar to ensure the items reach us safely.

Ensure that the returns address or sticker is affixed to the front of the package. Please, obtain proof of postage from the Post Office, which is free of charge.

Your customer service representative will be in touch to confirm the return of your item/s and process your refund/exchange.

Returns Address:

Ernest Leoty, 6 Burnsall Street, SW3 3ST, London, United Kingdom

Please note: We are only able to exchange a like-for-like item of the same price.

Faulty Items

Ernest Leoty will be happy to exchange for the same item if a product is damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of dispatch.

Under such agreed circumstances Ernest Leoty will cover the cost of shipment of the replacement items.

Terms and Conditions

Under Standard Returns procedures goods can be returned to Ernest Leoty providing they are unworn, and in the same condition that they were when delivered to you. Returns can be made according to agreement at the time of purchase. Under this agreement, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order. Most refunds are processed within 7-10 working days of the goods being returned subject to their condition upon receipt and the time for the funds to be returned. This timing will also be dependent on your banks processing timing.

We will not refund any postage and packing charges if you cancel an order or return goods after the 14 days allowed under the Distance Selling Regulations or if you only cancel part of your order. Postage will be refunded if agreed as part of a promotion at the time of sale.

France Returns & Exchanges

Return your order to us for an exchange or refund within 14 days. To initiate an International return or exchange, please contact us at hello@ernestleoty.com and we will arrange a pick up for your parcel on your date and time of preference. Your customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully.

To exchange an item, please contact us at hello@ernestleoty.com and indicate your preferred size or colour. This must be a like-for-like item (ie the same price). We will arrange a pickup for your parcel and we will send your exchanged item within 5-7 working days.

International Returns & Exchanges

Return your order to us for an exchange or refund within 14 days. To initiate an International return or exchange, please contact us at hello@ernestleoty.com. Ernest Leoty cannot cover the cost of International returns, therefore you will need to initiate the return with your local postal courier. Please ensure you obtain a proof of postage for your own records. Your customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully.

To exchange an item, please return the garment back and indicate your preferred size or colour. This must be a like-for-like item (ie the same price). While you will be required to cover the cost of returning the item, we will not charge for the delivery of the exchanged item for you.

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