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FAQ

Q: Who are you?

A: We are fashion industry professionals who make tailored active wear. We are couture and sportswear designers, garment technologists, colorists, and entrepreneurs.

Q: What is your mission?

A: We create beautiful clothing that empowers women to live a balanced, joyful life! We believe that a healthy life has room for both yoga and a glass of wine with friends. Our designs reflect that Parisian sensibility. Our clothing is functional and effortlessly chic, allowing women to integrate well being into their daily routines.

Q: What can I do in your clothing?

A: Our clothing is made of technical fabrics and manufactured at best in class sportswear factories. You can wear it on a run, at the gym, for yoga, during Pilates. You could even wear it to run a marathon, although most likely you will be wearing it to hang out at a café .

Q: What is your design and product development process?

A: We take our time to make the perfect product. All of our clothing is designed in France. Our fashion and sportswear designers collaborate with technical specialists to create stylish pieces that are feminine and functional. We consider every silhouette, seam, and stitch, testing clothing until it meets our high-performance standards. We dye our own fabrics and work with colorists to achieve the right couture hues. Once we have a sample, we wear it hundreds of times to ensure durability.

Q: Where do you source your fabrics?

A: Our fabrics are the highest quality available. We source them from Italian textile mills that make technical materials for elite sportswear brands and fashion houses.

Q: How technical are your fabrics?

A: Our fabrics are very technical. Our quick-drying fabrics use blends of polyamide, elastane, and cotton that provide UV protection, pile resistance, breathability, and moisture-wicking properties. Lycra fibers guarantee long-lasting stretch and shape recovery, allowing a contoured, comfortable fit. Our fabrics are used by some of the Olympic cycling teams - this should give you an idea of how technical they are ! 

Q: Where are your factories?

A: All of our factories are in Europe. One is among the oldest corset makers in France, that also produces the costumes and gear for the Opera de Paris ballet. Another is a factory in Lithuania that specialises in highly technical apparel for top fitness brands and Olympic teams. We also work with some of the best factories in Portugal. Our factories are committed to ethical and sustainable production, and take care of their employees. We visit them regularly and work closely with factory workers, many of whom have spent decades in the industry. Most of all, we see our factories as long term partners, and work hard with them to bring you the best product possible.

Q: How do you ensure quality?

A: We take pains to make sure every garment is perfect. Informed by traditional corset design, we apply expert tailoring skills to achieve the perfect fit. Specialist seaming techniques—such as bonding, zig-zag stitching and overlocking—secure panels and make our clothing as strong as it is comfortable. Each design goes through multiple rounds of professional testing.

Q: Where can I find your product?

A: Right now we are in our "soft launch" phase, and we are only available online, delivering to a select number of European countries. However we are excited to say that we will be expanding the countries we deliver to, and will soon be available in a limited number of stockists. In the meantime, you can also find us at various pop-ups / events in London and in Paris, which you can find our about through our Instagram.

Q: How do I take care of my garments?

A: Our fabrics are technical fabrics and have been treated with special washes to ensure moisture wicking, breathability, and others. Because of this, you should take special care when washing our garments. Similar to other technical apparel, our garments should be washed in a machine at 30 degrees Celsius/85 degrees Fahrenheit. Do not tumble dry. Do not dry clean. Do not bleach. Do not use fabric softener.

Q: What size am I?

A: Please refer to our sizing chart here.

Q: What currency are your prices in and what form of payment do you accept?

A: During our online soft launch, our prices are in British Pounds. We accept all major credit and debit cards. We will do our best in the near future to accept other currencies.

Q: How long does shipping take?

A: At the moment, during our "soft launch", we only ship to select countries in Europe. However we are working very hard to be able to ship globally. Shipping to the UK usually takes 2-3 days from when the order is processed. Shipping to Europe Zone 1 countries can take up to 5 days. For Europe Zone 2 countries it can take up to 9 days. If you have further questions on shipping & returns, please find more information here, or please email us at support@ernestleoty.com .

Q: What is your return policy?

A: Unworn, undamaged, and unwashed items, with tags attached, may be returned to us within 28 days of receipt. Please find more information here or on the Terms and Conditions Page, or feel free to email us at support@ernestleoty.com .

Q: How do I return my order?

A: During our online soft launch, please email us at support@ernestleoty.com, quoting your invoice number in the email subject.

Q: How do I exchange a product?

A: During our online soft launch, please email us at support@ernestleoty.com, quoting your invoice number in the email subject.

Q: When can I expect my receipt for my return?

A: We will email you a receipt when we receive your return or exchange, which is usually within a week of shipment.

Q: What if I have other questions?

A: We’d love to hear from you! You can find where to contact us here.

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