Returns & Refund

 

Returning an Item

You have 14 calendar days from the date of receipt of your order to return an item.

Currently, it is not possible to exchange an item. If you want a different size or model, we recommend returning the item and placing a new order.

Return Conditions

To be eligible for a refund, returned items must meet the following conditions:

  • Be unused, unwashed, and undamaged.
  • Retain all original tags.
  • Shoes must be tried on only on clean surfaces and returned in their original box, placed inside a shipping parcel.
  • Personalized products cannot be returned.
  • Any return not meeting these conditions will be refused, and no refund will be issued. In such cases, our customer service will contact you by email.

How to Return an Item?

  1. Ensure the item meets the return conditions mentioned above.
  2. Place it in its original packaging.
  3. Seal the parcel and affix the prepaid return label provided with your order.
  4. Drop the parcel off at a designated drop-off point of the carrier indicated on the prepaid label.

We recommend keeping your proof of deposit until your return is fully processed.

Refund Processing Time

Once your parcel is received by our warehouse, our team will inspect it within a few days.

  • If the return meets the conditions, you will receive a confirmation email, and the refund will be processed within 14 days to the original payment method used for the purchase.
  • If the return does not meet the conditions, our customer service will contact you.

Refund Methods

  • Payment by credit card: The value of the returned items will be credited to your card.
  • Payment by PayPal: The value of the returned items will be credited to your PayPal account.