Delivery

 

Shipping Destinations & Timelines

Ernest Leoty delivers worldwide, with the exception of certain restricted countries.

• Order Processing Time: Orders are prepared within 7 to 10 business days (excluding weekends and public holidays).
• Delivery Time: Once shipped, orders are delivered within 2 to 3 business days from Monday to Saturday, with signature required.
• Possible Delays: Exceptional circumstances, such as extreme weather conditions or high seasonal demand, may occasionally impact delivery times.

Check if we deliver to your country at checkout.

Shipping Costs

Shipping is free for eligible countries, regardless of the order amount.

The exact shipping costs for your location will be displayed at checkout if applicable.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number. You will also receive delivery updates via email or SMS.

If you are absent at the time of delivery, a notification will be left in your mailbox, and you can reschedule the delivery with the carrier.

Track your order via the link provided in your confirmation email.

Changing Your Delivery Address

If you notice an error in your shipping address after placing your order:

1. Contact us immediately at contact@ernestleoty.com.
2. If the package has already been shipped, you may need to contact the carrier directly to arrange a redirection.

We recommend double-checking your shipping details before confirming your order.

Delivery Issues & Damaged Items

Damaged or missing items:

• Upon delivery, please check that all items are present and in good condition.
• If an item is missing or damaged, contact us at contact@ernestleoty.com with your order number and photos of the issue.

Incorrect order received:

If you received the wrong item, please contact our customer service team. You will be guided through the return process and a replacement will be arranged.

Ensure that the Ernest Leoty tag remains attached to the item for any return request.