Shipping & Returns
We are pleased to ship to the United Kingdom, European Union and United States. WE OFFER FREE SHIPPING TO THE UK AND FRANCE & FREE INTERNATIONAL SHIPPING ON ALL ORDERS OVER £300. Please find your country from the list below to see your correct delivery times and shipping costs. Shipping and return costs will vary and are set by country.
UK : UK Standard Shipping is free. You will receive your package within 2-3 days.
France : France Standard shipping is free, and you will receive your package within 2-5 days
Europe: £10, and you will receive your package within 2-5 business days
United States: £18, and you will receive your package within 5-7 days.
Rest of the world: £25, and you will receive 00your package within 5-7 business days.
Whilst we try our best to get your order to you in the specified time, occasionally some things are beyond our control. If there is a delay in receiving your order, please contact us via email at email@example.com and we will endeavour to resolve with the courier as quickly as possible.
All orders placed before 2PM GMT Monday – Friday are shipped same day (bank holidays excluded). Any orders placed after 2PM GMT are shipped next day. Orders placed after 2PM GMT Friday are shipped on the following Monday for next day delivery.
All our shipments are delivered by our logistics partner who will require a signature to deliver your package, so please provide a delivery address where your shipment can be received and signed for during business hours.
Unfortunately, we are unable to deliver on public holidays.
Please note that all international orders may be subject to local authority import taxes and customs duties. If these charges apply to your delivery FedEx will contact you by telephone once your shipment has reached customs to let you know the cost of the duty. Please be aware that if you choose not to pay the import charges and have the garments returned to us, we reserve the right to charge you any additional costs incurred for the garments return, including return shipping charges and customs handling fees. As duties and taxes vary from country to country and are dictated by your local government, unfortunately we are unable to provide you with an estimated cost.
If you are not completely satisfied please contact firstname.lastname@example.org to receive our returns form, and please return your order to us within 28 days of receipt in its original unused condition and with all original packaging and tags still attached. We offer free returns in France and in the UK.
Please check the Terms and Conditions for further information or send questions to email@example.com.
All exchanged orders are sent free of additional postage charge. Please note that exchanges can only be made on size or colour. If you would like to exchange for another style, please email us at firstname.lastname@example.org and a member of the Ernest Leoty team will be in touch.
Free Shipping Promotion
Standard terms and conditions still apply during any free shipping promotion.
Any free shipping promotions are subject to Ernest Leoty’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual's right to benefit from it and (iii) amend the terms and conditions of the promotion.
This promotion is valid in conjunction with other offers and can be used more than once. The promotion is not transferable or redeemable for cash or credit towards any purchase or alternative shipping option such as express shipping. It is valid only on Ernest Leoty’s web-stores or on orders placed via phone to Ernest Leoty’s web-store.
Free shipping promotions are with our standard shipping services. Ernest Leoty do not guarantee or are responsible for standard shipping times.